Returns and Exchanges

You have 10 weekdays to return the goods after delivery if you regret your order. Monument gives return on the goods returned but not on the cost of sending it back to us.

We will accept a return only if the merchandise is unopened and in new, re-sellable condition (if it is clothing, it must be unworn and unwashed). We will give you store credit provided that your return is in new condition. We cannot accept returns on vinyl except under the damaged goods policy mentioned above.

Damaged goods: If noticed transportation damage before you receive the package, do not except delivery. Make your report to your local post office or transporter and contact us.

Always contact us before sending anything: monumenthq@gmail.com

 

If returning: 

Pack the return safe and send it to us. Make a note of the return with information and enclose your invoice.

Cash on delivery will not be received.

If we send incorrect goods your postage back to us will be repaid. Of course, we also pay the postage for the replacement to you.

 

Address for returns & exchanges:

monumenthq@gmail.com

Monument
C/o Hallgren
Albertsvagen 32
461 57 Trollhattan
Sweden

 

 

Delivery

Sweden:

Monument use Schenker for delivery. The packages gets a tracking number and will be insured through its way to you. Tracking number will reach you when the package leaves the Headquarter. 

Delivery time: 2-5 weekdays after payment are received (if not else noted).

Price: in terms of the existing prices from Sweden’s Schenker.

 

Europe & World Wide:

Monument use Sweden’s postal services for deliveries. Smaller packages are sent as “envelope” and bigger as “package”.

Packages are delivered to your local postal center and you’ll get a ticket to get the delivery a day after arrival.

Envelopes are coming to your mailbox. If bigger, see “packages”.

Insurance is strongly recommended.

 

Delivery time:

Europe: Delivery time depends on which country you live in but 4-8 weekdays are most common.

World: Delivery time depends on which country you live in but 4-9 weekdays are most common.

Address: Delivery to the address noted on your personal account

Alternative:

Insured sending, a fee of 65SEK will be added. This is a cost from our post office. 
Price: in terms of the existing pricelist from Sweden’s Postal Services.